Thank you for shopping with us. We want you to be happy with your purchase. If you are not fully satisfied, please review our refund and return policy below.
Returns
We accept returns and exchanges within 15 days of delivery.
To be eligible for a return or exchange, the item must be:
- Unused, unworn, and unwashed
- In the same condition as received
- In its original packaging
- With all tags, accessories, manuals, and parts included, if applicable
Items that show signs of use, damage, washing, stains, odors, pet hair, or missing parts may not be accepted for return.
Non-Returnable Items
For health, hygiene, and safety reasons, the following items are non-returnable unless they arrive defective or damaged:
- Used plush toys, dolls, or stuffed animals
- Used hats or wearable items
- Items without original packaging or tags
- Final sale or clearance items
- Gift cards
- Customized or personalized products
- Opened or used electronic toys, unless defective
Refund Policy for Electronic Toys
For electronic toys, returns are accepted only if the item is unused and in its original packaging, or if the item arrives defective or damaged.
Please contact us before returning any electronic toy. We may request photos, videos, or a description of the issue to help us process your request.
Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.
If approved, your refund will be processed to your original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.
Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping costs are non-refundable. If a refund is issued, return shipping costs may be deducted from the refund where applicable.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos or videos of the issue
- A brief description of the problem
Contact Information:
- Email: kuul.canada@gmail.com
- Phone: 306-280-2568
We will review the issue and offer a replacement, exchange, or refund where appropriate.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us before sending the item back.
How to Start a Return or Refund
To start a return or refund, please contact us at:
Email: kuul.canada@gmail.com
Phone: 306-280-2568
If your return is approved, please mail your item to:
17412 105 Ave NW
Edmonton, AB T5S 1G4
Canada
Please do not send items back without contacting us first.
We recommend using a trackable shipping service. We are not responsible for returned items lost during shipping.
Refund Policy Contact Information
For questions about our refund policy, returns, or exchanges, please contact:
Email: kuul.canada@gmail.com
Phone: 306-280-2568