Frequently Asked Questions
Ordering
Q: How do I place an order?
A: Simply choose your favorite plush toy, select the quantity, add it to your cart, and complete checkout with your shipping and payment information.
Q: Can I change or cancel my order after placing it?
A: Please contact us as soon as possible after placing your order. If your order has not been processed or shipped yet, we will do our best to help you change or cancel it.
Q: Why didn’t I receive an order confirmation email?
A: Please check your spam or junk folder first. If you still cannot find it, contact us with your name and email address used at checkout.
Shipping & Delivery
Q: Where do you ship?
A: We currently ship within Canada only.
Q: How long does shipping take?
A: Delivery time may vary depending on your location, shipping method, and order volume. You will receive tracking information once your order has shipped.
Q: How can I track my order?
A: You can track your order using the tracking number sent to your email after shipment.
Q: Why is my tracking information not updating?
A: Tracking updates may take a few days to appear after the package is shipped. Please check again later or contact us if there is no update for a long time.
Products
Q: What types of plush products do you sell?
A: We offer game plush, anime plush, cartoon plush, original plush designs, and interactive plush hats.
Q: Are the plush toys suitable for children?
A: Most plush toys are suitable for general use, but we recommend checking the product details before purchase. Small parts may not be suitable for very young children.
Q: Will the product look exactly like the pictures?
A: We try to show product photos as accurately as possible. However, slight differences in color, size, or details may occur due to lighting, screen settings, or handmade production differences.
Q: Do you restock sold-out items?
A: Some popular items may be restocked. You can check back regularly or contact us for availability.
Interactive Plush Hat
Q: What is an Interactive Plush Hat?
A: An interactive plush hat is a soft hat with movable parts, such as ears, that can move when you press the attached air pump.
Q: Does the interactive plush hat need batteries?
A: Most interactive plush hats work manually and do not require batteries. Please check the product description for details.
Q: Is the interactive plush hat one size?
A: Most interactive plush hats are one size fits most.
Returns & Refunds
Q: What should I do if I receive a damaged or wrong item?
A: Please contact us with your order number and clear photos of the item and package. We will review the issue and help provide a solution.
Q: Can I return an item?
A: Return eligibility depends on the condition of the item and our return policy. Please make sure the item is unused and in its original condition.
Q: How long does a refund take?
A: Once your return or refund request is approved, the refund will be processed to your original payment method. The exact time may depend on your payment provider.
Contact
Q: How can I contact customer support?
A: You can contact us through our Contact Us page. Please include your order number if your question is about an existing order.
Still need help?
Contact us and we’ll be happy to assist you.